Refund & Cancellation Policy

This policy explains how top-ups, wallet balances and refunds work on TokenDunia, operated by [Registered legal entity name].

1. Prepaid wallet

TokenDunia is a prepaid service. When you top up, your payment is converted into wallet credits (in ₹) that are then spent as you use AI models. Because credits are consumed on a per-use basis, please add only what you expect to use.

2. Cancellation

There is no recurring subscription to cancel — you are only ever charged for top-ups you choose to make. You can stop using the Service and let your balance lapse at any time.

3. Refunds

• Unused balance: If you have an unused wallet balance and wish to close your account, you may request a refund of the remaining, unspent credits within 7 days of the relevant top-up, subject to verification.
• Consumed credits: Credits already spent on AI requests are non-refundable, as the underlying provider cost has been incurred.
• Failed or duplicate payments: If money was debited but your wallet was not credited, or you were charged twice for the same top-up, we will refund the affected amount in full.
• Bonus credits: Promotional/bonus credits added on top of a top-up are not refundable in cash.

4. How to request a refund

Email support@tokendunia.com from your registered email address with your account details and the transaction reference. We aim to acknowledge requests within 2 business days.

5. Processing time

Approved refunds are processed back to your original payment method via Razorpay. Once initiated, it typically takes 5–7 business days for the amount to reflect, depending on your bank or payment provider.

6. Contact

Any question about billing or refunds? Reach us at support@tokendunia.com.